The following General Conditions will apply to all reservations made through this website. Please read them carefully before making and finalizing a reservation.

On the one hand, the COMPANY that acts as an intermediary in the management of the service:

registered in the Companies Registry of the province of Alicante, SPAIN.

On the other hand: THE SUPPLIER, agent in charge of offering the contracted service.

And on the other: THE CLIENT, the person who manages the booking request and pays the corresponding amount.

That all parties are interested in entering into a contract for the provision of a long-distance bus transfer service, according to the clauses previously established between the company and the supplier, and consciously accepted by the customer. You can consult the supplier’s clauses at the following links:

Conditions of sale of our website

The purchase of a travel ticket implies full acceptance, hereby, of the general conditions of sale applicable to bus transport. These prevail over all other conditions that appear in any other document.

The Supplier together with the Company reserve the right to modify the terms and conditions of sale at any time. The provisions will be those in force on the date of purchase by the customer.

1. General information

1.1 Sale:

Through the website www.busbeauvaisparis.com the user can purchase the ticket for a single or combined transfer, both adult and child. Payment for the purchase will be made immediately after completing the booking process.

The issuing and sending of electronic tickets occurs automatically immediately after purchase, however technical problems may occur that immediately prevent the correct generation of the ticket, therefore we recommend purchasing the ticket sufficiently in advance to avoid problems with the ticket availability at the time of use.

Once issued, the ticket will be valid until September 30, 2024. The ticket can be used on any day, at any time and in any direction of travel.

The e-ticket is subject to the conditions of sale accepted before payment.The customer has no right of withdrawal after payment.

Once the payment has been made on the site made available by our bank, the customer must proceed to the download page where we will communicate the order code and the link to the download page of their tickets. If you encounter any problems during this process or have doubts about the correctness of the payment, please contact our Help Center before making a new purchase and they will inform you of the status of your booking. Tickets once issued cannot be cancelled or returned under any circumstances.
It is mandatory for each customer to download their ticket in PDF (not the payment confirmation page) and present their ticket (printed or on their mobile device) ensuring good definition for reading, in order to board the bus.

If after completing the purchase process you have been charged, but you have not received the tickets, please contact our Help Center to resolve this situation.

Once the tickets have been issued, they will not be refunded under any circumstances, i.e. no type of cancellation or cancellation of the ticket is accepted.The passenger is solely responsible at the time of purchase for indicating their personal data correctly so that the tickets can be sent by email. In addition to making the purchase in sufficient time for the tickets to be sent to you in time for use.

The tickets generated are saved for 24 hours on the company’s server. It is the customer’s responsibility to download the tickets after purchase and keep them in a safe place until the time of use. If you cannot find the tickets to download on the server, please contact the Help Center as soon as possible to resolve the issue.

1.2 Prices and payment methods:

All prices are expressed in € including taxes (VAT).

Payment for tickets on the website www.busbeauvaisparis.com is made exclusively by credit or debit card Visa, Eurocard or MasterCard.

Children can benefit from the reduced rate, depending on the particular conditions of the supplier. Our website indicates the price andand ages included to benefit from this reduced rate, further information can be found in the supplier’s specific conditions. This rate does not apply to organised groups and school trips. The Supplier reserves the right to verify the identity documents of minors.

Payment by bank card allows you to pay through a banking server in a secure environment. The Customer’s full credit card number will never be communicated to the Supplier. Exchanges are encrypted and protected with SSL 3 (Secure Socket Layer).

The order will be validated once the bank payment is considered effective. In the event of non-acceptance, the order will be cancelled.

1.3 Return and cancellation:

Once the tickets have been issued, they will not be refunded under any circumstances. If the customer cancels the trip, there will be no refund and no exchanges will be possible. A lost ticket will not be returned even if it is found. The sale of bus tickets by a private individual to third parties is strictly prohibited.

2. General Conditions

2.1 Customer obligations:

The obligation lies with the end customer
Make sure you have a valid ticket in your possession. You will only be able to make the transfer if you are able to present the authentic, validated ticket, in good condition and without any modification. Each transport ticket includes a barcode to verify its validity. If the time comes to use the ticket, the customer does not have it at his disposal, he is obliged to contact the Bus Beauvais Paris customer service immediately.

Once at the boarding point, the user must present the ticket corresponding to the journey to the inspector. If the ticket is refused, the customer must immediately contact the customer service to verify its validity. Combined packages of 2 or more different products must be used within a period of 24 hours (return bus tickets are not included in this consideration).

Each customer must keep their ticket for the entire duration of the journey, in order to be able to show it whenever the agent requests it.

Users are required to respect the order and tranquility of all passengers on board the vehicles. Customers are required to maintain a friendly and polite behavior throughout the journey. When the driver believes that the life or safety of the people transported is compromised or endangered by the inappropriate behavior of any of the passengers, he will interrupt the journey and take all necessary measures, including the immediate stop of the vehicle.

Anyone who violates the rules established by the Provider will be responsible for the physical and material consequences due to his behavior.

Therefore, it is forbidden to:

Smoke/use electronic cigarettes in the car
Carry food and/or drinks in the vehicle
Throw into the vehicle any type of paper, newspapers, containers, waste of any kind that may harm hygiene or cleanliness and may compromise the operation of the equipment
Obstruct the behavior and speak to the driver during the journey unless absolutely necessary
Use emergency exits without justification
Use any alarm or safety device without legal reason
Prevent the opening or closing of the doors
Park the vehicle on the stairs
Degrade, stain or damage any of the vehicle’s systems and the various signs, stickers, inscriptions or markings that it includes
Put your feet on the seats
Use mobile phones in the front row of seats directly behind the driver
Use of audio equipment or instruments that cause annoyance to other customers

During the journey, any accident or incident must be reported immediately to the driver.

Any customer who is the victim of a robbery, assault or incivility committed on board the vehicle must immediately report the incident to the personnel in charge.

The use of seat belts is mandatory for all passengers. If customers do not comply with the required rules, individual criminal liability will be applied to each of them, since they are over 13 years old.

In the event of non-compliance with the provisions of this article, the Supplier and the Company decline in advance any liability for accidents or damages that may arise.

In order not to disturb the driving, in the first row of seats behind the driver it is forbidden:

Children under 8 years of age
Customers with animals

2.2 Obligations of the Company and the Supplier:

In the event of any complaints by the customer for causes arising during the serviceaction carried out by the Supplier, the Company is completely exonerated from any liability towards the customer. The Company will make every effort to provide the customer with the contact details of the Supplier so that both can reach an amicable solution.

2.3 Intellectual property rights:

The intellectual property rights of the Company’s website are protected by national and international standards as they are licensed. The use of the website for any purpose other than booking transport services is prohibited. Its modification for subsequent publication, or its total or partial reproduction in any context is prohibited without the express authorization of City Serving.

2.4 Processing of customer information:

City Serving may use your website user identifiers to collect information that will help you improve your services. When the user of the site requests a quote for the performance of a transport service and provides personal data such as name, address and email address, Cite Serving may use this data to propose future promotions and offers that may interest you. In these cases, promotions and offers will be sent to the customer’s email address.

When the customer accepts the confirmation of the booking of the transport service, he tacitly authorizes City Serving to communicate this data to the service provider for the performance of the transport service. It will also be considered that he authorizes the user to use this data for the collection process and, where applicable, the invoicing of the service and to offer other services that may interest the customer and that will be sent to him by email.

In any case, all personal data that users of the site communicate on the site will be stored in protected automated archives whose records are declared to the Data Protection Authority. It is guaranteed that the entire process will be subject to the most stringent controls regarding the security and confidentiality of the personal data provided by customers and users of the website.

In the event that a customer or user wishes in the future to no longer receive information on promotions and offers that City Serving may send them because they believe they are of interest to them, a simple request via email will suffice for the termination of the service. activity. Likewise, if you wish, you can request via email to be informed about your personal data held by City Serving, and you can request its modification.

2.5 Complaints:

From 01/09/2016, EU Regulation no. 524/2013 on online dispute resolution for consumers came into force. ODR (Online Dispute Resolution). This regulation aims to establish an independent, impartial, transparent, effective, rapid and fair judicial procedure to resolve the various disputes arising from the international online sale of goods and services between EU countries.

If you are an international customer of this page, you can access it at the following link: European Consumer Office is an international platform of the EU for the resolution of a possible conflict that may arise in the use of the services offered by this page.

You have every right to tell us if the service you are receiving or have received does not meet your expectations. You have access to Customer Service by phone (+34 654 869 884) or by email (info@busbeauvaisparis.com) to communicate your complaints and inconveniences and to be able to offer you a solution as soon as possible, always within the scope of our possibilities. Complaints received after the conclusion of the transport service and which were not reported to us during the transport cannot be accepted as we were not given the opportunity to provide assistance or intervene in any way. You will find our detailed contact details on the booking receipt.

If an incident occurs in the purchase process, you will have seven days from the date of purchase to formally submit your complaint. After this period, the company will not be liable for any type of claim.

2.6 Request for information:

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, I consent to the inclusion of my data in a file owned by City Serving and that they be used for the provision of the contracted services. Likewise, I authorize the sending of information related to the company, its products or services. Likewise, I declare that I am informed of the rights of access, rectification, cancellation and opposition that I can exercise by letter addressed to City Serving. In Avda. Alicante, 51, 03202 Elche. Alicante. SPAIN; or by sending a messageall’indirizzo email info@busbeauvaisparis.com

General terms and conditions of sale (CGV): English version |French version.

Below we offer you a summary of the terms and conditions translated into Spanish.The general terms and conditions of sale by the supplier take precedence over the information presented below, which is for informational purposes only:

Preamble

The Société Aéroportuaire de Gestion et d’Exploitation de Beauvais (hereinafter “SAGEB”) is responsible for the operation of the public passenger transport service linking Paris-Beauvais airport to the Porte Maillot in Paris, within the framework of the public service delegation granted by the Syndicat Mixte de L’Aéroport Beauvais Tillé (hereinafter “SMABT”). In accordance with article 46 of the public service delegation agreement, SAGEB has been authorised by SMABT to subcontract the operation of this line to Transport Paris Beauvais (hereinafter “TPB”).
The user will be referred to hereinafter as “the client”.

The purchase of a ticket implies full acceptance of these general conditions of sale applicable to coach transport. They shall prevail over any other conditions appearing in any other document, unless previously derogated from, expressly and in writing, accepted by SAGEB. In the event of translation of In the event of a dispute, only the French text shall prevail.

SAGEB reserves the right to modify the terms of these general conditions of sale at any time. The applicable provisions shall be those in force on the day of purchase by the customer. .

Article 1 General information

1.1 Connection

Only the following routes can be accessed with this coach service:

Paris departure “Porte Maillot” (parking Pershing 17ème Arr.)

Arrival at Paris-Beauvais airport,
Departure from Paris-Beauvais airport Arrival at Paris “Porte Maillot” (parking lot
Pershing 17ème Arr.).</ li>

From 1 May 2024, the connections will be as follows:

Departure from Saint-Denis-Université

Arrival at Paris-Beauvais airport,</ li>
Departure from Paris-Beauvais airport – Arrival at the University Saint-Denis

All connections are made without intermediate stops. It is strictly forbidden to leave the coach before reaching the drop-off point.

1.2 Timetables

Neither SAGEB nor TPB can be considered responsible for any delay or cancellation of services in the event of force majeure. Force majeure extends to any external event of an unforeseeable, irresistible and insurmountable nature that prevents SAGEB or TPB from fully or partially fulfilling its obligations.

Each ticket is valid until the date of the 30 September 2024. It cannot be accepted on board coaches on a date or journey other than those mentioned on the ticket.

Due to the limitations associated with the Olympic and Paralympic Games in Paris and for the duration of this event, the Paris station will be closed. Paris Porte-Maillot buses will no longer be accessible. Therefore, tickets purchased for a destination in Paris Porte-Maillot for a travel date after 30 April 2024 will be valid at no additional cost for Saint-Denis-Université. No compensation can be claimed in this regard. Schedules and connections with flights arriving and departing from Paris-Beauvais airport are determined according to IATA aviation seasons and/or security measures imposed by the relevant government departments.

Neither SAGEB nor TPB are responsible for any expenses or consequences. attributable to a delay and/or modification of said schedules, to the extent that SAGEB will endeavour, as soon as possible and by any means, to inform passengers of the adjustments imposed by traffic restrictions and security measures.
In order to ensure that departures from Paris take place in the best possible conditions, all customers are requested to arrive at the departure point specified in article 1.1 no later than 15 minutes before the scheduled departure time.

Article 2 Persons with disabilities

Passengers with mobilityReduced-price tickets are transported under the same conditions as those described here.

Article 3 Ticket

3.1 General information

It is the customer’s responsibility to ensure that they are in possession of a valid and validated ticket.

Customers may only be transported if they can present a valid ticket. Only the period of validity indicated directly on the ticket is valid, and may not exceed 30 September 2024. It is expressly agreed that any TPB agent may request proof of the customer’s identity.

Each ticket includes at least one QR code.
The ticket must be kept in good condition and must not be damaged and/or altered by anyone other than a SAGEB agent until the moment of leaving the coach.

The ticket must be presented to the driver for inspection upon boarding the coach. If the ticket is refused, the customer must immediately contact a SAGEB agent. The customer must keep his ticket for the duration of the trip, in order to be able to present it at the request of any SAGEB-accredited agent.

Validation of the ticket is final. Even if the customer decides not to travel, the ticket will not be refunded. Tickets are non-refundable and non-exchangeable.
Lost tickets will not be refunded, even if they are found. Reselling tickets is prohibited.
Minors must be accompanied by an adult, who must comply with current regulations, in particular the Highway Code and the Insurance Code.

3.2 Tickets valid until 30 September 2024

Tickets are not nominative, except those purchased by online booking. They are valid for one trip regardless of the day and direction of travel.

Tickets are valid until 30 September 2024 from the date of purchase.

The electronic ticket is subject to these general conditions of sale accepted at the time of payment. The customer has no right of withdrawal.

The ticket consists of the full page, which must be printed in its entirety, and must include two barcodes. The e-mail confirmation of the reservation does not constitute a ticket.

The e-ticket is valid if it is printed on white A4 paper, blank on one side only, without change of print size in portrait (vertical) format. Good print quality is required. The customer is responsible for the condition of the ticket and its printing on paper.
Partially printed, soiled, damaged or illegible tickets will not be accepted and will be considered invalid.

It can also be presented on smartphone or tablet screens.

SAGEB is not responsible for any temporary or prolonged failure, disruption or interruption of the website.

3.3 24-hour round trip ticket

This ticket is not available for online sale.

Article 4 Prices and means of payment

4.1 Prices

The price is expressed in euros, all taxes included.

Only children under four years of age do not have to pay a ticket (and travel without a ticket). Children from four to eleven years of age travel at a reduced rate. Please note that free travel for children under four years of age and reduced rates are subject to the purchase of a ticket at the normal rate. Reduced rates do not apply to groups or school trips. SAGEB and TPB staff reserve the right to check the identity documents of minors.

The price list is available upon request and on the Internet website.

Article 5 Right to refuse transport

Failure to comply with these general conditions of sale or current legislation may result in denial of boarding.
SAGEB may refuse to transport a customer and their luggage if:

The transport of the customer and/or their luggage may endanger the safety, health, comfort or convenience of other customers or SAGEB and TPB staff,
The customer intimidates, behaves suspiciously or uses abusive language towards SAGEB and TPB staff;

The customer refuses to apply the current health regulations;

The customer’s physical or mental condition, including a condition caused by the consumption of alcohol or the use of drugs or medication, could present a danger or risk to themselves, other customers or staff;

The ticket has been fraudulently acquired and/or has been listed as lost or stolen and/or has been falsified or counterfeited and/or has been previously used.
A minor is not accompanied by an adult in accordance with Article 3.1 above.

Article 6 Behaviour on board

Customers must respect the peace and quiet of everyone on the vehicles. Customers are asked to behave in a courteous and civil manner. If the driver considers that the life or safety of the persons he is transporting is compromised or in danger, he may interrupt the trip and take all necessary measures.necessary measures, including immediate stopping of the vehicle.

Any person who contravenes the following provisions shall be liable for the physical and material consequences of his conduct.

Therefore, under penalty of prosecution, it is prohibited to:

Get up and/or move away for the duration of the journey;
Smoke/use electronic cigarettes on buses;
Consume any type of illegal substance or alcohol on the bus;
Leave or throw into the vehicles any paper, newspaper, packaging or waste of any kind that may impair hygiene or cleanliness or cause equipment malfunction;
Interfere with driving and talk to the driver during the journey without absolute necessity;
Unjustified use of emergency exits;
Illegal use of any alarm or security device;
Obstruct the opening or closing of doors;
Park on the steps of the vehicle;
Damage, dirty or deteriorate the vehicle and all its facilities, as well as such as the various signs, stickers, inscriptions or posters it contains;
Putting your feet on the seats;
Using mobile phones in the first row of seats directly behind the driver;
Using noisy devices or instruments that cause disturbance to other customers;
Begging, soliciting, offering services, distributing objects of any kind, brochures or leaflets.
Passengers on skates, roller skates, scooters, skateboards or similar equipment are not permitted on coaches.

Any accident or incident that occurs during the journey must be reported to the driver immediately.

Any customer who is the victim of a robbery, assault or act of discourtesy committed inside the vehicle must immediately report the incident to SAGEB or Société TPB staff.
Seat belts must be worn. If the customer does not wear a seat belt, he or she will be held individually criminally liable, provided that he or she is 13 years of age or older.

Children under nine years of age may not sit in the first row of the bus.

Under no circumstances may the driver or SAGEB be held liable (decree no. 2003-637 of 9 July 2003).

In the event of non-compliance with the provisions of this article, SAGEB and TPB decline all liability for any accidents or damages that may arise.

Article 7 Baggage

7.1 Unallowed baggage

Items whose transport is prohibited by law.

Items whose weight, size, unpleasant odour, configuration or fragile or perishable nature, in the reasonable opinion of SAGEB staff, make them unsuitable for transport.

7.2 Luggage allowed on board the coaches

Bags, personal belongings, various packages and any other object may be carried on board the coaches:

They can be stored in the compartments provided above the seats;
Maximum dimensions: 20 cm x 25 cm x 45 cm, maximum weight: 2 kg.
Without inconvenience to other customers.
Any object, luggage, bag or package that does not fall into the above category must be stowed in the coach hold by the customer/owner.

In the event of refusal, the coach driver will have full authority to deny boarding to any customer who refuses to comply with this obligation. Any such refusal will not entitle the customer in question to a refund.

Strollers are allowed in the hold under certain conditions:

A maximum of one folded stroller per customer is allowed, which must be stored in the boot of the coach (non-foldable strollers are prohibited).
Oversized items such as bicycles, skis, snowboards, musical instruments, etc. are permitted in the hold, under certain conditions:
A maximum of one oversized item per customer, contained in a special bag so as not to damage the vehicle’s hold or the luggage of other customers.
The customer must notify the bus service (service.bus@aeroportbeauvais.com) by email at least 72 hours before the desired departure date of the presence of an oversized item, so that the driver can reserve a suitable seat.

The transport, handling and supervision of the oversized item are the responsibility of the customer-owner.

For the transport of oversized items not covered by these terms and conditions, it is essential to consult the bus service in advance for approval, otherwise boarding may be denied.

A minimum of one week’s notice is required for any group of more than three customers, each travelling with an oversized item.

SAGEB is not responsible for the consequences of accidents caused by the goods, objects and luggage transported, or for any damage caused to them. On the other hand,On the other hand, the customer in possession of these goods, objects and luggage will be responsible for any damage they may cause to other customers or to the vehicle.

7.3 Luggage/lost items

Any item found by a customer on board a vehicle must be reported as soon as possible to SAGEB staff, who will take the necessary measures.

Lost and found items will be centralized at SAGEB the day after they are found. Lost items can be claimed upon presentation of identification at the following address:

SAGEB – Baggage dispute department Paris-Beauvais Airport
CS 20442
60004 Beauvais Cedex
Telephone: 03 44 11 46 00

SAGEB is not responsible under any circumstances for lost and unfound items.

7.4 Stolen luggage/items

Given the operational constraints and the public nature of the passenger transport service between Paris-Beauvais Airport and Paris, SAGEB cannot assume any obligation of result regarding the itinerary of luggage, including luggage placed in the hold, for obvious reasons of security during transport. .

SAGEB therefore declines all liability in the event of theft of luggage or objects. It is therefore prohibited to leave the following items in luggage exceeding the dimensions authorised in Article 7.2 and intended to be placed in the hold of coaches:

Smartphones, mobile phones, tablets with touch screens, laptops, cameras, anything of value, etc.

Article 8 Special places

In order not to interrupt driving, the first row of seats behind the driver is prohibited for the following persons:

Children under 8 years of age,
Customers with pets.

Article 9 Animals

Small, live, non-dangerous domestic animals are tolerated and admitted free of charge, provided they are transported in a closed basket held on the knees (maximum size of bags or baskets: 45 x 30 x 25 cm) and weigh less than 5 kg. Dangerous or sick animals are excluded from transport. In any case, they must not disturb other customers and/or soil the coach in any way. The animal is the responsibility of the customer. No animal may travel in the hold.

Guide dogs for blind people are admitted free of charge, provided they are harnessed and accompany blind people who have a disability card with the word “Cécité” and/or a green star. During their training, guide dogs are also admitted free of charge, provided that the trainer is in possession of a “guide and guide dog ID”.

SAGEB cannot be held liable for any damage caused by animals during transport.

Article 10 Personal data

TPB and SAGEB are required to collect and process certain personal data of their users in order to operate the public passenger transport service linking Paris-Beauvais Airport to Paris.

You may access your personal data or request its deletion. You also have a right to object, a right to rectification and a right to limit the processing of your data (please consult cnil.fr for more information on your rights). To exercise these rights or if you have any questions about the processing of your data, please contact SAGEB’s customer service department. (customer.service@aeroportbeauvais.com)

Article 11 Disputes

French law will apply to any dispute arising in connection with this document. SAGEB is not responsible for damages of any kind, material or immaterial, that may result from the customer’s improper use of the transport service or failure to comply with these general conditions of sale.

Complaints or disputes will always be received with kind regard, always assuming the good faith of those who take the trouble to explain their situations.

In the event of a dispute, the customer must first contact SAGEB’s Customer Service Department to find an amicable solution. For all complaints, please send a letter with proof of flight, if applicable, and proof of purchase of the bus ticket to:
SAGEB – Paris Beauvais Airport CS 20442
60004 Beauvais Cedex
Email: service.clients@aeroportbeauvais.com

After contacting the SAGEB Customer Service Department and not receiving a satisfactory response within 60 days, the customer may turn to the Tourism and Travel Ombudsman*, whose contact details and procedures are available on the website: www.mtv.travel

*disputes of a contractual nature between a consumer and a professional relating to the execution of a contract for the sale or provision of services

Beauvais, April 29, 2024.

All images on this website, unless otherwise indicated, belong to the Compagnie des Bateaux Mouches®

GENERAL CONDITIONS OF SALE

I.General provisions

Except for special provisions provided for in the particular conditions agreed by contract with clients or partners, the development of the cruises as well as the services included therein, in particular catering and entertainment activities, are subject to the provisions of these general conditions of sale which prevail over all general conditions of purchase, the latter not being enforceable against the “Compagnie des Bateaux Mouches®”. Any reservation or purchase of a service entails full compliance with these general conditions of sale.

II.Reservations and cancellations

For the cruise with catering, reservations are mandatory (except for direct admission depending on availability) and can be made by email, online, fax, telephone or on site.

Tickets will be issued online. In the event of postal delivery of tickets at the express request of the client, the shipping and processing costs will be invoiced to the client as an additional charge.

For rides, reservation codes allowing tickets to be collected at the automatic terminals or at the ticket office at the Compagnie des Bateaux Mouches pier will be sent by internet, telephone or fax.

– Individual restaurant cruises (- 15 people):

Unless otherwise agreed, reservations will only become final after advance payment of 100% of the amount of the service requested.

Additional passengers will be admitted subject to availability of seats. Vouchers (or redeemable vouchers) will only be accepted when issued by an intermediary authorised by the «Compagnie des Bateaux Mouches®».

For private customers, any reservation that has not been paid for, unless cancelled 72 hours before, will be charged in full by the «Compagnie des Bateaux Mouches®».

If this cancellation takes place between 72 hours and 24 hours before the service is provided, it will be possible to agree on a change of date, which may be postponed up to a maximum period of 6 months depending on the availability of the Compagnie des Bateaux Mouches and under conditions that may not be greater than the conditions initially agreed.

The «Compagnie des Bateaux Mouches®» reserves the right to market to other customers the places associated with reservations not paid for.

– Group restaurant cruises (+ 15 people):

The exact number of passengers must be notified no later than 3 full working days before the date of the cruise, and may not be reduced by more than a maximum of 10%, with the difference being reimbursed and respecting the minimum number of passengers within the framework of privatisations per ship.

Any increase in the number of passengers initially planned must be subject to appropriate acceptance.

Bookings made 30 working days before the service may benefit from an option or pre-booking for a period of 7 working days. At the end of this 7-day period, 50% of the total amount of the service must be paid as an advance. This deposit will be permanently lost in the event of cancellation.

Bookings made less than 30 business days before the service may benefit from an option or pre-booking for a period of 3 business days. At the end of this 3-day period, 50% of the total amount of the service must be paid as an advance. This deposit will be permanently lost in the event of cancellation.

For bookings made less than 15 business days before the service, 50% of the total amount of the service must be paid immediately as an advance and this deposit will be permanently lost in the event of cancellation.

The remaining balance for cruises resThe price of the restaurant must be paid for without fail 7 working days before the service, and no cancellations can be made after that date.

For groups of more than 15 people, the client must choose a fixed and unique menu at the latest 7 days before the service. After this period, the Chef himself will decide and set this unique menu.

Exceptionally, specific reservation periods may apply for the organization of special events such as February 14, Mother’s Day, July 14 and December 31.

For any reservation, whether individual or group, this type of special event will be subject to immediate full payment and tickets will not be refundable or exchangeable.

III.Rates, billing and payments

Unless otherwise agreed upon when making the reservation, the applicable rate conditions will be those of the effective date of the service. The rates for the services are reviewed annually on April 1st.

Deferred billing is subject to express prior agreement by the «Compagnie des Bateaux Mouches®». In this case, each invoice must be paid by check or transfer upon receipt or, at the latest, 15 working days from the billing date. Any late payment will automatically and without any formalities be charged interest on late payment, calculated on the amount due as principal, excluding taxes, at a rate of one and a half times the legal interest rate, in accordance with the provisions of Law 92-1442. This late payment interest will be applied from the day after the due date of the principal and until the date of full and effective payment. No discount will be applied for payment in cash.

For events organised on special dates such as those mentioned above, special rates and menus will be proposed for both individuals and groups.

IV.Cruise Regulations

1) Obligations of the «Compagnie des Bateaux Mouches®»:

The Compagnie des Bateaux Mouches® will do everything in its power to ensure the optimal development of the cruise under the conditions provided for in the reservation. In no event shall the «Compagnie des Bateaux Mouches®» be held liable for, or in any way subject to, compensation or reimbursement in the event of a change in schedules or the duration of a cruise due to a situation of force majeure or adverse sea conditions or due to instructions issued by the authorities in charge of navigation or in the event of a change of vessel. If necessary, the itinerary may be modified without notice.

The cruise-tour fare includes only the cruise. Commentaries are provided as an optional extra.

2) Obligations of the client-passengers:

– The passenger or the entire group of passengers must be present at the Bateaux Mouches landing stage at the latest 15 minutes before the scheduled departure time. Whenever a passenger or group of passengers arrives after the departure of the ship, they will not be entitled to any refund or compensation.

For private cruises, the «Compagnie des Bateaux Mouches®» reserves the right to shorten the cruise by a time equivalent to the delay incurred by the client with respect to boarding and taking into account the corresponding repercussions on the service.

– From the moment they are invited to board, each passenger must immediately and strictly comply with the instructions given by the ship’s crew for the sake of safe navigation and order on board. Passengers may only board at the time specified in the contract.

– No animals or material that could be dangerous for passengers or staff will be allowed on board.

– The «Compagnie des Bateaux Mouches®» declines all liability in the event of theft or damage to clothing, hand luggage, equipment (cameras, mobile phones, etc.) of customers on the pontoon or in the boats, or in the event of theft or damage to the equipment.co in vehicles that may have been parked in the car park.

– The «Compagnie des Bateaux Mouches®» reserves the right to charge the customer for any material damage caused by the customer on board or by one of the members of his or her group.

– Appropriate clothing is required for cruises with catering service. The “Compagnie des Bateaux Mouches®” reserves the right to refuse access on board to anyone who does not comply with the above rule.

– Access to the engine bay, cockpit and galley by anyone other than the service personnel is prohibited without special authorisation.

Outdoor artistic entertainment

The entertainment activities are organised by the “Compagnie des Bateaux Mouches®”. As an exception, if the client wishes to organise this part of the service himself, he undertakes to provide the company with the following documentation: a quote or invoice from the supplier or a prior declaration of engagement of the artists, a valid liability insurance policy (or liability insurance from the supplier). If this documentation is not submitted at the latest 2 working days before the performance, the supplier or the artists will be denied access to the boat on which the event is scheduled.

No external supplier has the right to use the lighting and sound equipment or instruments belonging to the Compagnie des Bateaux Mouches.

V.Liability insurance:

Only persons in possession of a transport document (ticket, boarding pass) issued by the «Compagnie des Bateaux Mouches» may claim compensation.

As cruises are subject to river navigation regulations, the «Compagnie des Bateaux Mouches®» reserves the right to assess whether or not it is possible to navigate the river. Cruises may be cancelled or modified at any time from the time of booking, including the day of departure, in accordance with the regulations mentioned above, or in the event of inclement weather that may endanger the safety of persons on board. The «Compagnie des Bateaux Mouches®» disclaims all liability for the consequences of passengers failing to comply with these GTC and with the safety regulations on navigation, both in general and in particular, without prejudice to any damages that may be claimed for damage suffered as a result of such failure.

The «Compagnie des Bateaux Mouches®» cannot be held liable for damage suffered by passengers during a cruise if such damage is caused by one of the following causes: sudden flooding, storm, collision with another vessel responsible, even if only partially, for the accident and any other unforeseeable event.

The «Compagnie des Bateaux Mouches®» disclaims all liability in the event of loss or fall of any object or in the event of damage caused to clothing, hand luggage or equipment of customers.

VI.Applicable law – Attribution of jurisdiction:

Any dispute or challenge arising from the interpretation of these general conditions and/or the execution of the services will be exclusively subject to French law.

Only the jurisdictions dependent on the Paris Court of Appeal will be competent to resolve them unless the Compagnie des Bateaux Mouches decides otherwise.

GENERAL CONDITIONS OF CENTRE DES MONUMENTS NATIONAUX ONLINE ELECTRONIC TICKETS SALE

PREAMBLE

These general terms and conditions of sale (hereinafter the “General Terms and Conditions of Sale” or “GTC”) apply to any advance purchase made for the visit of a monument managed by the CENTRE DES MONUMENTS NATIONAUX, a public entity with administrative character under the aegis of the MINISTRY OF CULTURE AND COMMUNICATION, with registered office at Hôtel de Sully, 62 rue Saint-Antoine, 75186 Paris Cedex 04 (hereinafter the “CMN”), by means ofthe electronic ticket office at the address:
http://ticket.monuments-nationaux.fr (hereinafter the “Website”).

The Customer is invited to carefully read these General Terms and Conditions, the purpose of which is to define the contractual relationship between the Customer and the CMN, as well as the conditions applicable to the purchase of tickets in advance.

Confirmation of the order via the Website constitutes the conclusion of the definitive contract and implies the unreserved acceptance by the Customer of all the General Terms and Conditions of which he acknowledges having been informed prior to the validation of his purchase.

The applicable General Terms and Conditions of Sale are those in force on the date of purchase of the Ticket. The CMN reserves the right to adapt or modify them at any time.

1 – Definitions

All the terms defined below are used in the following sense:

«Ticket»: designates the entry ticket allowing the Client to visit a monument managed by the Centre des Monuments Nationaux, regardless of its method of issue and media, purchased by the Client on the Website. Ticket prices are available on the Website. The applicable rate is the one in force for the monument in question on the day of the order.
«Combined ticket» : designates the entrance ticket allowing the visitor to visit several monuments.
«Customer» : designates any person who makes a purchase of a Ticket on the Website and who has accepted the General Conditions of Sale in accordance with the terms and conditions set out in Article 2 below.
«General Conditions of Sale» : designates these general conditions whose purpose is to define the conditions of purchase and use of the Tickets.
«Tariff Regulations» : designates the Tariff Regulations of the Centre des Monuments Nationaux in force at the time of the purchase of the Ticket.

2 – Conditions of Sale purchase

*Purchase methods:
The customer creates a customer account in the electronic ticket office section of the CMN Website: http://ticket.monuments-nationaux.fr
The Customer chooses the number of Tickets desired, with a limit of ten (10) per rate and per monument.

Each ticket entitles one person to a single entry to the monument defined on the Ticket, with the exception of Combined Tickets.

*Ticket price
The price of the Tickets is indicated in euros. The total price appears in the Ticket with taxes included.

The applicable rate is that in force on the day of purchase. The tariff regulations can be accessed on the CMN website (http://www.monuments-nationaux.fr). CMN reserves the right to modify them at any time.

The Customer cannot make any claim if the rate paid is different from that in force on the day of the visit in the event of a change in the Tariff Regulations.

*Freebies and discounts
Freebies and discounts are detailed in the Tariff Regulations and are available for consultation on our Website (http://www.monuments-nationaux.fr) in the “Freebie conditions” section.

Free or reduced-rate tickets are not systematically offered for sale on the CMN Website.

400;”>To obtain a Ticket at a rate not offered on the Website, the Customer must go to the ticket office of the monument in question and show the corresponding receipt.

The purchase of a full-rate Ticket on the CMN Website implies the Customer’s waiver of the reduced rate or free admission.

*Payment
Online payment is made exclusively by Visa, MasterCard, Eurocard or JCB bank card.

After checking the order and accepting the General Conditions of Sale under the conditions set out above, the Customer is redirected to a secure payment server where he/she makes the online payment indicatedThe Customer’s bank card details, including the account number and expiry date, as well as the cryptogram on the back of the card, are entered into the account.

The amount is debited from the Customer’s bank account after final validation of the transaction on the Site.

In the event of a refusal of payment by the payment centre, the transaction will be automatically cancelled.

Any purchase is firm and final; the Customer cannot make any cancellation or modification after payment confirmation.

After placing the order, the Customer receives a purchase confirmation email and a payment confirmation email (proof of transaction), automatically sent by the secure payment system. The payment confirmation email is not a Ticket and does not grant access to the monument.

3 – Cancellation – Refund

In accordance with Article L.221-28 of the Consumer Code, all purchases are final and cannot be withdrawn.

Tickets cannot be recovered, exchanged or refunded, especially in the event of loss or theft.

In the event of loss or theft of a Ticket or duplication of the same, only the first person to present the Ticket is considered the legitimate holder of the Ticket and can access the monument in question.

The CMN. may be forced to restrict opening hours or close the monument in question.

In this case and to the extent that the Customer can justify his inability to return at a later date, the value of the nominal price of the Ticket paid by the Customer excluding the commission is refunded by the Centre des Monuments Nationaux, to the exclusion of any other compensation or indemnity.

Under these conditions, the refund is made following a written request from the person concerned indicating the date on which he was unable to visit the document, accompanied by any supporting document, his bank details and his Ticket. Before any refund is made, the CMN will invalidate the Ticket.

This request must be made within one month of the date of visit. No refund will be made on site.

This request must be sent by email to: demandes.remboursement@monuments-nationaux.fr.

The CMN cannot be held responsible in the event of a force majeure event disrupting the peaceful visit to the monument, and possibly resulting in the total or partial closure of the monument to the public, since the Ticket does not provide for access on a specific day of visit.

4 – Distribution of Tickets

Tickets are attached to the purchase confirmation email in PDF format and the Customer can also download them to your personal account accessible from the Website.

To be valid, the Ticket must:

Be printed in one (1) copy on white A4 paper on both sides. Good print quality is required. Partially printed, stained, damaged or illegible Tickets are not accepted and are not considered valid. To check the good print quality, the Customer must ensure that both the information on the Ticket and the barcode are correctly legible. The Ticket may not be printed on site on the day of the visit under any circumstances.
Be displayed on a digital medium (smartphone, tablet, etc.). The barcode(s) sent must be presented on the screen during the control process. Access to a telephone network or the Internet is not guaranteed under any circumstances.

Printing the confirmation page or the purchase confirmation email sent by the CMN to the Customer does not constitute a Ticket. This document cannot under any circumstances serve as a Ticket or allow access to the monument in question.

5 – Conditions of use of the Tickets

The visitor must present his/her Ticket at the checkpoint at the reception of the monument. Access takes place in the order of arrival of visitors in possession of a Ticket.

Only the Ticket with a barcode is valid for access to the monument.

<pstyle=”font-weight: 400;”>All Tickets are subject to systematic control at the entrance to the monument. This control is carried out by scanning the barcode on the Ticket.

6 – Personal data

More information

7 – Force majeure

CMN shall not be held liable if the non-performance or delay in the performance of one of its obligations described in these general conditions results from a case of force majeure. Accordingly, force majeure extends to any external, unforeseeable and irresistible event within the meaning of Article 1218 of the Civil Code.

8 – Contact

For any information or query, the Customer may send an email to: cmn@getaticket.com.

General Conditions of Sale

RATP Développement (hereinafter referred to as the “General Conditions of Sale”) «Company»), a public limited company with a Management Committee and a Supervisory Board, a capital of €517,301,072.70 and registered office at: 54, quai de la Rapée, 75012 Paris (France), registered in the Paris trade and companies register under number 389 795 006 and intra-community VAT number: FR75389795006.

Article 1. Definitions

In these General Terms and Conditions of Sale, words beginning with a capital letter, whether in the singular or plural, shall have the following meaning:

«Commercial Agency» or «Agency»: a physical point of sale of the Company where it is possible to buy Tickets, obtain information, present supporting documents, etc.

«Penalty»: a penalty consisting of paying a sum of money for the infringement of certain legal regulations.

«Undated Ticket»: a transport ticket purchased on one of the Platforms or at a Commercial Agency that allows access to the Tootbus Services on the date and time desired by the Customer, during the hours of operation of the service. Depending on the Offer selected, the Ticket may be used for 1 or 2 consecutive days from the first use of the Ticket when boarding the bus.

«Dated ticket»: valid transport ticket for an Offer whose departure date and time are defined by Tootbus.

«Order»: act by which the Customer has selected one of the Offers proposed to him on the Platforms intended for this purpose.

«General Conditions of Sale» or «GTC»: refer to the present contractual stipulations proposed by Tootbus on the Platforms governing the Offer. Their prior and unreserved acceptance by the Customer conditions the acceptance of the Order and the issue of the Transport Ticket.

«Personal data»: information relating to an identified or identifiable natural person (hereinafter the «data subject»). An identifiable natural person is one who can be identified, directly or indirectly, either by an identifier such as a name, identification number, location data, online username or by one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

«Offer(s)»: any of the online offers for the provision of passenger transport whose purpose and scope are defined on the Platforms.

«Services»: refers to the different functions offered on the Platforms.

«Platforms»: the Company’s official website www.tootbus.com and the Tootbus mobile application, created and provided by the Company, which facilitate access to the Services.

«Ticket» or «Pass»: an individual or family transport ticket in physical or digital format, associated with a Tootbus Offers, which includes the name and surname of the Client, the Offer purchased, the date and time of departure of the bus or the number of consecutive days during which the Offer can be used, as well as the instructions for use of said Offer.

«Client» or «User»: a natural person of legal age with the capacity to contract a service or a minor who has the authorization of his or her parents or legal guardian, who consults and browses the Platforms for his or her own needs within the framework of strictly personal and non-commercial use, without direct or indirect profit motive.

Article 2. Purpose

These General Conditions of Sale are applicable to all transport services offered by the Company for the remote sale of Tickets through the Platforms or in a Commercial Agency, i.e. tourist bus tours in different cities around the world (Paris, London, Bath, Cardiff, Bristol, etc.).

Depending on the geographical area in which the Customer is located, he/she may select the following Offers:

a Thematic Pass, intended to discover monuments or festivals, such as Halloween, without stops and accessible upon reservation at a date and time determined by Tootbus;
a Pass that allows the Customer to get on and off the bus at any stop.

The Customer acknowledges having read these GTC, at the latest at the time of final confirmation of his/her Order, and expressly declares to accept them without reservation. The Company reserves the right to modify or adapt these GTC at any time, in which case only the GTC in force on the date of the Customer’s Order will apply.

Article 3. Conditions of use of the Platforms

From a financial point of view, the Client is responsible for the use of the Platforms both on his/her own behalf and on behalf of third parties, including minors, unless he/she proves fraudulent use that is not the result of his/her fault or negligence. The Client also guarantees the truthfulness and accuracy of the data provided by him/herself or by another person on his/her behalf on the Platforms.

The use of the Platforms that is fraudulent or contrary to these GTC may be grounds for the Company to refuse to sell Tickets.

Article 4. Order and payment

Article 4.1. Order

After visiting the Platforms, the User can purchase the Tickets mentioned in the “Circuits” section. All Orders are made as follows:

The Customer selects the Ticket(s) he/she wishes to purchase after consulting the prices and the conditions applicable to their use.

The Customer sees in his/her basket the summary of his/her Order: Tickets selected and total amount of the Order. In addition, he/she has the option of adding or removing items from his/her basket.

After having read and accepted these GTC, the Customer “confirms his Order”.
From this moment, the sales contract is concluded between the Company and the Customer. As soon as the Order and the corresponding payment have been received, the Company will send an acknowledgement of receipt to the Customer’s email address as confirmation of the sale.

The Customer is advised to keep or print this email message because it constitutes proof of payment for his Order.

Article 4.2. Methods of payment for the Order

The payer must be a natural person of legal age or an emancipated minor (upon presentation of a supporting document).

All communications relating to the payment will be sent to the payer. The Customer has the option of making the payment with a bank card.

When payment is made using a secure payment method by bank card through the VivaWallet system, the latter guarantees the reliability of transactions carried out on the Platforms.

From 26 April 2023, payments will be made through the Viva Wallet system for companies operating under the Tootbus brand, namely The Original London Sightseeing Tour Ltd; RD Belgium; Société des Lignes Touristiques and Bath Bus Company Ltd.

In accordance with article L 133-8 of the French Monetary and Financial Code, the commitment to pay by means of a bank cardia is irrevocable. By providing the details of his/her bank card, the User authorizes the Company to charge the amount corresponding to the price (including taxes) to his/her account. To this end, the User confirms that he/she is the holder of that bank card and will provide the sixteen digits and the expiration date, as well as the visual cryptogram number (CVV), if applicable.

When entering the personal bank details that are essential to register the User’s request, VivaWallet encrypts said data. The Company will not have access to the User’s bank details under any circumstances.

The User carries out the transaction in accordance with banking security standards. Thanks to the encryption system, the bank details that the User communicates to VivaWallet (card number and expiration date) cannot be intercepted by third parties.

For payments made by bank card on the Platforms, the electronic certificate provided by the electronic payment manager will serve as proof of the amount and date of the transaction, as well as the electronic storage means established by the Company. In this regard, the date and time recorded on the server will serve as proof between the parties.

Article 5. Prices

The prices listed on the Platforms are indicated in euros and pounds sterling (including taxes), depending on the geographical area where the Customer is located at the time of purchase.

In the event of changes in taxes, fees or contributions, especially environmental ones, whether upward or downward, these changes may be reflected in the sale price of the Tickets listed on the Platforms.

However, our prices will not be subject to any change once the Order has been confirmed.

Babies travel free (0-4 years in the United Kingdom and 0-3 years in Paris and Brussels). During the tour, infants must sit on the lap of an accompanying adult with a maximum limit of 2 infants per adult.

Article 5.1 – Promotional offers

Tootbus reserves the right to offer special discounts at its discretion throughout the year. It also reserves the right to withdraw its promotional offers at any time. Reduced fares are available on designated platforms and are valid exclusively during the dates indicated in the calendar.
Tootbus is not responsible for discounts or promotions shown in other media outside the Tootbus network.

Article 6. Delivery

Tickets are delivered by email to the address indicated by the Customer in their Order.

In the event that the Tickets cannot be delivered due to an error or oversight by the Customer when indicating their personal data, the Company cannot be held responsible for this incident.

In the event of a delay, the Company cannot be held liable under any circumstances, as the delivery times mentioned are merely informative, although this delivery time may never exceed thirty days.

Article 7. Conditions of use of the Tickets

The holder of a Ticket shall be obliged to systematically validate it by presenting said Ticket to the bus drivers or at an Agency before each trip when boarding the vehicle. If the Ticket is not validated, the Client shall pay the stipulated compensation, in accordance with the regulations applicable to public passenger transport services.

If the person in question does not present their Ticket, they will not be able to board the vehicle chartered for the provision of the service.

Article 8. Changes, cancellations and refunds

Tickets are exchangeable and refundable free of charge up to 24 hours before the scheduled date of the tour. If the price of the new ticket is more expensive, the Customer must pay the difference.

If the Customer wants to modify the route initially selected, he/she will have to cancel the original Ticket and purchase a new Ticket for that new option.

To add a companion (adult or child) to the original Ticket, the Customer must purchase a complementary Ticket.

To remove a companion from the original Ticket, the Customer must cancel this Ticket and purchase a new Ticketfor this new formula.

For any cancellation, exchange or refund request, the Customer must contact customer service via the contact form available on the Tootbus website.

Force majeure and planned/unplanned general events in the city that affect our service but are beyond our control will not be reimbursed.

Tickets are the responsibility of the Customer, lost tickets will not be replaced.

Article 9: General conditions of services sold by our partners

On this website, services for attractions sold by Tootbus partners can be purchased.

These services are governed by the general conditions of sale of the corresponding partner and must be accepted before placing an order. All of these conditions relating to the provision of services can be consulted on the website of the partner concerned when placing an order. These conditions constitute the entire contractual conditions applicable to the performance of the service and must be read carefully and in full in order to accept them before placing an order.

Article 10. Reception and complaints

The Customer is obliged to check the conformity of the Tickets supplied as soon as he receives them.

From the date of receipt of the Tickets, the Customer will have three working days to report any non-conformity of the Tickets by contacting customer service using the contact form available on the Tootbus website.

The Company undertakes to process claims within a maximum period of 30 days.

Late claims will not be accepted, as the Transport Tickets delivered will be considered compliant and accepted by the Client.

Tickets cannot be exchanged once they have been redeemed.

In the event of failure to execute all or part of an Order for a reason attributable to the Company, the Company’s liability will be strictly limited to the amount of the unexecuted Order and will not give rise to any additional compensation.

Article 11. Customer behaviour on board the bus

Customers are expected to behave respectfully towards other customers and Tootbus staff. Theft, disturbances of public order, verbal and physical violence, threatening behaviour, insults, drunkenness or loss of faculties, offences against public decency and any political or religious demonstration on board the bus are prohibited.

Customers are also reminded to strictly observe safety regulations. It is strictly forbidden to bring dangerous or illegal substances, blunt objects or weapons onto the bus. Passengers must not obstruct emergency exits, aisles or entrances to the vehicle. When the bus is moving, it is mandatory to remain seated, wear a seat belt and keep all parts of the body inside the bus.

In the event of non-compliance with the above rules, Tootbus may intervene at its sole discretion and take any necessary measures by forcing off the bus any customers whose behaviour is offensive or disruptive to other customers and Tootbus employees or whose behaviour represents a risk to their own safety, that of other customers or Tootbus staff. In this case, the customer cannot claim any compensation or reimbursement.

Tootbus also reserves the right to notify the police and file a complaint or apply the legal measures in force.

Article 12. Luggage on board

For security reasons on board, luggage is not permitted on our buses. Only handbags and backpacks are accepted.

Article 13. Withdrawal period

In accordance with the provisions of Articles L. 221-2 and L. 221-28 of the French Consumer Code, all Services offered on the Platforms are not subject to the application of the right of withdrawal provided for in Articles L. 221-18 et seq. regarding distance selling.

Article 14. Liability

The Company disclaims all liability for any loss or damage caused by or resulting from the Services offered on the Platforms.i the execution or incorrect execution of the contract is attributable to the Client or to an unforeseeable and unavoidable event of a third party not involved in the provision of the service, or due to a case of force majeure and, more broadly, in the following cases that prevent the execution of the contract under normal and expected conditions: breakdown or malfunction of the computer or telecommunications networks that prevent the availability of online services.

Article 15. Reservation of ownership

The ownership of the purchased Transport Tickets is not transferred to the Client until full payment of the invoiced price is made.

Article 16. Personal data and the Data Protection Act

In order to provide its service, the Company collects personal data from the Client. This collection of Data is carried out on the Platforms. Information relating to the methods of processing personal data is available in the“Privacy Policy”published on the Platforms.

Article 17. Updating the General Conditions of Sale

The applicable GTC are those in force on the day of the connection and use of the Platforms by the User.

The Company reserves the right to modify at any time, whether totally or partially, the provisions of the GTC without prior notice or prior notification to the Users in order to adapt said GTC to the evolution of the Services, to technical, legal or jurisprudential developments or to the implementation of new services.

Any changes that the Company may make to the GTC will be communicated to the Users simply by publishing them online. These GTCs are deemed to be accepted without reservation by any User accessing the Platforms after their online publication.

The Company therefore invites Users to consult the GTCs frequently. The creation of a new Service, incorporating new techniques or features that improve the quality of existing Services, must also be governed by these GTCs, unless otherwise expressly provided.

Article 18. Applicable law and allocation of powers

These GTCs are governed by French law. They are drawn up in French and English.

The Client is informed that he/she may contact the RATP Mediator when contracting a service provided on French territory if he/she is not satisfied with the response received within one month of sending a written complaint by post to the Company’s headquarters or by email via the RATP website (section “Contact”).

This request to the Mediator may be made within one year from the date of the written complaint sent to the Company or, in the case of infringements, within two years from the date of the infringement. After the two-month period has elapsed, the penalties are transferred to the Public Treasury.

The request for the intervention of the Mediator is made online or by post to the address indicated below and explaining the situation as clearly as possible, attaching supporting documents.

In the case of verbalization, the User will have to specify in detail the circumstances and the points on which his complaint is centered.

By post:

RATP Mediator

LAC LC12

54, quai de la Rapée

75599 Paris Cedex 12 (FRANCE)

Online on the website: mediateurgroupe.ratp.fr